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SHIPPING & RETURNS

SHIPPING POLICY

Due to the ongoing Covid-19, our shipping carriers are experiencing delays in delivering orders. Please expect that after your order has shipped, it might experience carrier delays and may take longer than usual to receive.

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We understand how important it is to receive your order in a timely and safe manner. That's why we've put together the following shipping policy to help answer any questions you may have about your order.

  • To track your package, please click on the tracking link provided in your shipping confirmation email, or contact our customer service team through live chat.

  • To avoid any delays in delivery, please make sure to provide your full address and contact details when placing your order. If you need to change your address, please contact us as soon as possible.

  • We ship to the US (domestic) only! Excluding unincorporated U.S. territory [e.g. Caribbean (Navassa Island, Puerto Rico and the United States Virgin Islands) and ten in the Pacific (American Samoa, Baker Island, Guam, Howland Island, Jarvis Island, Johnston Atoll, Kingman Reef, Midway Atoll, the Northern Mariana Islands and Wake Atoll).

  • Shipping costs will be displayed at checkout and may vary depending on your location and the items in your order.

  • If you have not received shipping confirmation or your tracking number is not visible, please contact us. We'll do our best to help you track your package.

  • If your package is marked as "Delivered" and you have not received it, please contact your local post office with your tracking number. We are not responsible for lost or stolen packages.

  • There may be instances where taxes are not included. This could be due to the location of the customer or other factors. We apologize in advance if this causes any inconvenience and kindly ask that you consult with your local tax authorities or consult the invoice in the package for further information
     

We understand that shipping can be a confusing process, and we're here to help. If you have any further questions, please don't hesitate to reach out to us through live chat or email us.

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The health and safety of our customers and team is our #1 priority and we appreciate your patience and understanding as we work to ship your order.

RETURN POLICY

Can I Exchange or Return An Item?

At Rosenstromii we stand behind the quality of our products and want you to be completely satisfied with your purchase. If for any reason you need to exchange or return an item, we're here to help.

 

Here's how it works:

  • All requests for exchange or return must be made within 14 days of the shipment delivery date.

  • Items must be in their original, unwashed, and unworn condition to be eligible for a refund.

  • Unless the item is being returned due to a production defect, we cannot offer a refund for your original shipping costs.

  • We are not responsible for exchange/return shipping costs incurred.

 

Can I cancel or modify my order?

 

We understand that sometimes plans change and that's why we offer a flexible return policy. If you would like to cancel your order, please reach out to us as soon as possible. Here's how to do it:

  • Orders can be cancelled before they are shipped.

  • Please note that orders are typically shipped the following business day.

  • To cancel an order, please contact us through our live chat or email support, providing your full name and order number, as well as the reason for the cancellation.

 

We will do our best to accommodate your request, and if your order has not yet been shipped, we will cancel it and process a refund for you. Please keep in mind that some order cancellations may not be possible after a certain point in the fulfillment process.

 

My package was damaged in transit. What do I do?


We apologize if your package was damaged during transit. We understand how frustrating that can be, and we want to make things right.

Here's what to do if your package was damaged upon arrival:

  • If the product inside is defective, please contact us as soon as possible through our live chat support or email with your full name, order number, and a photo or video of the damage.

  • Our customer service team will work with you to find a solution that best fits your needs.

  • Please note that if the damage is limited to the packaging and the product inside is not affected, we are not responsible for the damage.

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